Refund policy

Due to the nature of our products, we generally do not accept refunds. Please carefully review your selected size, shipping information, and order details before completing your purchase. What you order is what you will receive.

Damaged or Incorrect Orders

Refunds or replacements may only be considered in rare circumstances, such as receiving an item that is damaged, defective, or materially different from what you ordered.

If there is a problem with your order, contact us at hellokitty.robe@outlook.com within 24 hours of confirmed delivery. Please include your order number, a description of the issue, and clear photos showing the problem.

Requests submitted more than 24 hours after confirmed delivery may not be eligible for review.

Submitting a request does not automatically guarantee a refund. Each eligible claim will be reviewed individually. If approved, we may offer a replacement or refund depending on the circumstances.

By Placing an Order

By completing a purchase from our store, you acknowledge that you have reviewed and agreed to our Refund Policy and other store policies.